I felt obligated to write a review for the experience we had earlier with Mastertech. When we had a small part break, (that I know only costs about $200 in parts and less than $150 in labor to repair) and received a quote from them for $800, I nearly flipped. Not to mention that they did a ridiculous $170 "assessment" (which I have never paid that much for), which they tried to use to justify the insane quote. I immediately called around local shops and part stores to price compare and I was right - no one (NOT ONE REPAIR SHOP) quoted me higher than $500, most were charging only $400, depending on the quality of the part. When I confronted them about it, they said they give those rates since they operate with AAA and that is their discount - no concern or effort to explain or price match. When I asked for them to explain the difference from $400-800, they tried to say we needed to replace 3 other parts for the "warranty to stand", which is completely untrue and half of which come already with the part!! NOT a place we would ever trust to give a fair quote, and definitely somewhere we will never go again.
Although we never had the opportunity to meet you in our facility, we aim to give the fairest quote, so we're disappointed that we didn't meet your expectations. We're AAA approved and StarCertified, which means your car is receiving the very best technical work and high-quality parts. Our rates reflect this level of service, but we apologize if this wasn't effectively and clearly communicated to you. We always want you to understand exactly what you are paying for, and if you give us an opportunity, we would love to prove that to you. -Rick and Lou, Co-Owners
- Mastertech Automotive Experts