Oceanside Auto Repair

5

red publicly Megan Moore's profile photo Megan Moore I happened to find Mastertech on Yelp, where they (and Specifically Nate) had GREAT reviews. But there are always two or three places with good reviews right? Well, just based on my initial conversations with other shops vs. Nate's on the phone, I knew I was going to him. Initially we were just looking to get our vehicle checked out before a big trip, knowing our car is almost 10 years old. Well unlike a lot of mechanics, Nate's guys ACTUALLY, REALLY checked it out and came to find out we had a major issue going on that we didn't even realize. A problem that with the strain we were about to put on the car, would have almost definitely left us stranded somewhere and ruined our first big family vacation! Anyway, Nate broke the bad news, and was very honest about it maybe not being worth keeping the car, but that if we wanted to keep our very paid off, very loved Jeep, he would expedite our case and get it done in time for our Road/ RV Trip. The labor was extensive , as they basically had to take the whole engine apart and Nate suggested we utilize the labor costs we were already paying to change out tubes and hoses and what not while we were already in there (Something I know the dealership would have skipped and recharged us labor costs again for later.) Long story short, they broke their backs to get it done in time for us. Nate gave us a great Military Discount, and amazing service. During our trip, one of the parts he'd put in, which he got us at a discounted price, but warned wasn't always compatible with our Make, failed and a light came on in the car. (This was fully disclosed to us but he was trying to save us some money on what was a very expensive job) Anyway, he ended up switching out the part for the other one after we got back FOR FREE. Which was NOT his fault, because he told us it might be an issue. And he replaced it with the new part ...let me repeat for FREE. Literally, just no better place to go, because seriously who does that?! When you go to Nate's shop, you'll often meet people who have driven over an hour, FOR AN OIL CHANGE, just because... "for Nate," "because it's Nate" or because "Nate is the best." As a female, I appreciate him so much because he doesn't treat me like I'm an idiot, which has been my experience with most mechanics my entire life, despite the fact that I'm actually pretty good with car knowledge. He explains stuff, then explains again if he needs to. He is honest, unbiased and gives you ALL your options, even when the options aren't in HIS best interest. He and his guys really get to know their customers ( and their vehicles) on a personal level and REMEMBER the history on both. Which is crazy because they are super busy, with a lot of customers. Nate always take the time to chat, catch up, and asks how things are going with previous work they've done. And though his phone rings non stop, he is ALWAYS polite and doesn't rush with anyone. I'm bummed we just found him because we won't be around the area much longer...such is the Military life (which Nate knows all too well.) BUT rest assured all our many friends who make their way to the West Coast will be going to him!! Thanks so much Nate and Mastertech crew , you're really the best! Also special shout out to Rick, because he is the nicest guy and talking with him is like talking to a long-time friend! See you soon, (but hopefully not too soon, lol!) Sam and Megan

Wow, Megan -- reading this made our day. Thanks for taking the time to leave us such a thoughtful review. We'll make sure Nate sees this too. He and the rest of us are here whenever you need anything, so don't hesitate to get in touch! -Rick and Lou, Co-Owners

- Mastertech Automotive Experts
5

Fixed my brakes very fast and reasonably priced. Will definitely be using them again. Nate was super helpful and down to earth!

We're here whenever you need a hand, Jesse. Thanks for your support! -Rick and Lou, Co-Owners

- Mastertech Automotive Experts
5

They are AWESOME! Went in to get me brakes checked out. I know they are expensive so was totally dreading it. They called me to let me know that my brakes were actually still good. No need for repair. Totally honest when they could of ripped me off. Will definitely be coming back for repairs :) Thank u

5

I hate going to the mechanic. I've owned my Honda for 10 years and my Ram 2500 for 6 years and have done all the routine maintenance and repairs myself (radiators, timing belts, water pumps, alternators, suspension, etc.). I took my truck in for an oil leak I didn't have time to trouble-shoot and fix. Turned out to be an inner timing cover seal (very big job). I was fine with that. They did find an associated issue with my camshaft alignment causing an error code. THEY FIXED THIS FOR FREE AFTER THEY HAD ALREADY FINISHED THE OIL LEAK! They could have easily charged me a huge amount to fix this but felt the right thing to do was not to double-charge me, but get me back on the road. Thanks Nate and team for being stand-up and trouble-shooting a problem that was very difficult to diagnose. If I ever need to bring my vehicles in again it will be at Mastertech.

5

Thanks, Kevin! -Rick and Lou, Co-Owners

- Mastertech Automotive Experts
5

Great Service ! Great price ! They said they were backed up all that day but they got my truck done that same day to save me the Hassle of having to pick it up the next day. Great customer service and very friendly!

Always happy to get the job done as fast as we can, Gabriel. Thanks for trusting us with your truck -- we'll make sure our service is top-notch every time you come by! - Rick and Lou, Co-Owners

- Mastertech Automotive Experts
5

I was visiting the area on a family vacation and had some suspension work done prior to traveling on my truck. I had noticed that there was some concerning sounds coming from the area that the work was and called these guys (Nate) to see if they could check it out to make sure it was safe to drive. Not only did they get me in the first thing the next morning, but they did a complete safety check of the front suspension and did a visual overview with me to show me where the sounds were coming from. There was no work necessary, but they put my mind at ease about safety and they also gave me some pointers to ask my mechanic back at home to fix the issues permanently. The customer service was outstanding. I wish these guys were located in my home town as I would bring my vehicles to them anytime. Thanks again for the great service!

Our pleasure to give you peace of mind, Paul. We're so glad our service impressed you -- it means a lot you would visit us if we were located in your hometown. If you're ever in the area and happen to need help, we're here for you. - Rick and Lou, Co-Owners

- Mastertech Automotive Experts
5

Very good mechanics and astounding customer service

Two things you can always count on, Kimberley -- let us know whenever you need anything! - Rick and Lou, Co-Owners

- Mastertech Automotive Experts
5

Very honest and very professional! My daughter's car was making a horrible sound. My son only uses MasterTech and recommended Nate. Before the repair, Nate showed us, step-by-step, what was wrong, what needed to be done, and how to maintain the car in the future. He even followed up later to ensure all was running well. No hidden surprises. Great service. We would highly recommend them. Thank you, Nate, from a very grateful mom.

Carolina, thanks so much for taking the time to leave us a review. Honesty and professionalism are two things you can always expect from us -- we truly appreciate your praise. Let us know whenever you need anything! -Rick and Lou, Co-Owners

- Mastertech Automotive Experts
5

Alex, we’re glad we could help out. Thanks for your support. Anytime you want another hand, just let us know. -Rick and Lou, Co-Owners

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