Oceanside Auto Repair

5

Got the job done much faster than I though. Made it a lot easier to continue my day. Nate is alwas great to deal with.

1

Mastertech is a very dishonest business! They made my vehicle very dangerous to drive due to performing work incorrectly with equipment that is out of calibration. I still have the voicemail from the owner Rick, admitting that they caused the issues that should of been caught on a road test, which was never done! I brought my vehicle back to Mastertech to correct the work they did incorrectly. They called to say my vehicle was done. I got a ride & was dropped off. When I walked into the office I was told sorry it's not done, what a hassle. I then had to take public transportation home. When I returned the following day, picked up my vehicle I found that they made their mistake even worse. I then went to a different shop for a inspection. It was determined that Mastertechs equipment was very out of calibration. I had to pay the other shop to correct Mastertechs work. Mastertech then wanted me to bring my vehicle back for a inspection so they could look at how the other shop corrected the issue. At that point I said No! I then asked for a reimbursement & got an attitude. I then turned Mastertech in to the B.A.R. Bureau of Automotive Repair & AAA. Then the secretary Nate, called my employer & tried to get me in trouble. This action only made Mastertech look much worse! After which I was refunded $78 for the incorrectly performed alignment but not for the hassle, my time & having another shop fix my VEHICLE. Rick blamed the mistake on one of his techs. They don't know what they're doing, which is dangerous! Definitely go somewhere else that's honest, always ask for your old parts & turn dishonest shops into the B.A.R. No matter what they're comment is, the facts don't lie like they do! Word of mouth is the best review! Look at the other bad reviews, they're correct! Watch out!

Tyson, the services you refer to were performed well over 18 months ago and at that time, your dissatisfaction dealt with a pull in your steering following an alignment to a very heavily modified vehicle. Ultimately after several attempts to satisfy your concerns, as a gesture of customer satisfaction, a partial refund was offered and accepted by you. Nonetheless, you filed complaints as mentioned in your review. However, neither agency found wrong doing in the performance of our services following their investigations. When you learned of this fact you began a relentless campaign of harassing and threatening calls to our business from your place of employment. It was only after your employer was contacted and you were admonished that the police department would be contacted, did your calls stop. We strive diligently to achieve customer satisfaction but absent our best efforts we sometimes fall short. Rick, Co-owner

- Mastertech Automotive Experts
5

Joe, thanks so much for your support! Please contact us if we can ever lend a hand. -Rick and Lou, Co-Owners

- Mastertech Automotive Experts
5

Nate did oil change and tire rotation. In and out in an hour. Very good service!

4.5

I trust these guys to be excellent mechanics and honest businessmen.

5

We are always happy with the service we get from Mastertech. Nate is such a nice guy and delivers what he promises. Good communication from start to finish. Even bring our rv here for mechanical service. 5 star service!

5

Very fair estimate pricing

5

This is my go to shop for both my GMC and BMW. Fantastic team and they know how to take care of their customers! I’ve had basic oil changes, smogs up to major repairs. I can’t speak highly enough about their service!

Chris, thank you for taking time to leave us a review. We're grateful for the support. You'll always get great service from or team. Let us know if you ever need anything. - Rick and Lou, Co-Owners

- Mastertech Automotive Experts
5

Very knowledgeable crew, no if ands or buts, corrected my issue. My 97 F-250, 460cid with 87,000 miles is back to top performance. Nate and Rick kept in contact with me.

5

These guys are very experienced and do their homework so as to provide top notch service. They don't get diagnostically side tracked and know what to focus on.

Mark, thank you for taking time to leave us a review. We're happy we could help get you back on the road quickly. We'll always be here if you need anything else. Best regards, Rick and Lou, Co-Owners

- Mastertech Automotive Experts
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